Policies & Terms

Resident Research, LLC is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online. In addition, Resident Research, LLC will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

No Sharing of Personal Information

Resident Research, LLC never sells, rents, leases or exchanges your personal information with other organizations. Resident Research, LLC assures you that the identity of all who contact us through this web site will be kept confidential. Resident Research, LLC may occasionally send mailings on behalf of other organizations when their interests align with Resident Research, LLC.

Security

Resident Research, LLC is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Resident Research, LLC uses internet encryption software, secure socket layer (SSL) protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted Resident Research, LLC employees who have been specially trained in processing this information.

Cookies

From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of web sites you have visited. We may use this information to better personalize the content you see on our sites. Many web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other web sites may be diminished and some features may not work as intended.

Children's Online Privacy

We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected. To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site.

Information We Collect

• Personal identification information (name, email address, phone number, etc.)
• Company information (business name, industry, location)
• Payment information (credit card numbers, billing address)
• Information provided in forms and surveys
• Automatically collected data (IP address, browser type, pages visited)

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Generate and send periodic emails regarding your account or order
• Fulfill and manage purchases, orders, payments, and other transactions
• Email you regarding updates, news, and new features of our services
• Improve our website and services based on information and feedback we receive
• Respond to your inquiries, questions, and other requests
• Monitor and analyze usage trends to improve your experience

Most orders are shipped within 3 business days. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3–14 days depending on product availability, or in some cases up to 4–6 weeks. Orders shipped by ground service average 4–10 business days from date of order to reach its destination. Orders shipped by priority service average 3–7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes — please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128-bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.

All orders are nonrefundable. Damaged or defective product may be exchanged for a replacement.

Resident Research, LLC reserves the right to de-activate or remove any user accounts provided at www.residentresearch.com without notice if a user has provided wrong information, has violated common Internet policies, or if the account has been inactive for more than 60 days.

Downloads are solely for personal, noncommercial use. Copies of a download can only be stored on computers or devices owned by the person or entity that purchased the download. Additional licenses of downloads can be purchased from www.residentresearch.com.

Acceptance of Terms

By accessing and using the Resident Research, LLC website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Use of Services

Our services are intended for lawful purposes only. You agree not to use our services in any way that violates applicable local, state, national, or international laws or regulations. Access to our screening reports is governed by the Fair Credit Reporting Act (FCRA) and applicable state laws.

FCRA Compliance

Users of our background screening services must comply with the Fair Credit Reporting Act (FCRA). This includes providing proper disclosure and obtaining written consent from applicants before ordering a background check, and following adverse action procedures if a report is used to deny housing or employment.

Intellectual Property

All content on this website, including text, graphics, logos, and data, is the property of Resident Research, LLC and is protected by applicable intellectual property laws. Unauthorized use of any materials is prohibited.

Limitation of Liability

Resident Research, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. Our total liability to you shall not exceed the fees paid by you for the specific service giving rise to the claim.

Changes to Terms

Resident Research, LLC reserves the right to modify these Terms of Use at any time. Changes will be effective upon posting to the website. Your continued use of our services following the posting of revised terms means you accept the changes.

If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 1-800-566-2320 during office hours (9am – 5pm EST).